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Shipping policy

All you need to know about our shipping policy

When can we pick up our orders?

Please allow us a lead time of 2-3 business days for us to pack and process your order. We’ll send you an email to advise that your order is ready for collection. Please do not arrive to collect your order before you receive this email. If you’d like to pick up at a certain day or time, please contact us and we’ll do our best to accommodate. Pickups are only available Monday to Friday from 9am to 5pm. We’re not open over the weekends or public holidays.


How long will my order take to ship to me?

Delivery times will vary depending on where the delivery address is. For delivery within Australia, see our Shipping Times reference table. Shipping times to overseas destinations will take longer and will depend on how long your local Customs Authority takes to process your consignment.


Do you ship to my country?

Yes we ship to all over the world. Our website is able to automatically calculate shipping costs during the checkout process.


How much are shipping costs?

Shipping costs depend on the total weight of your order as well as the delivery postcode. During the checkout process and before you proceed to payment, our website automatically calculates the shipping costs when you place items into the shopping cart and enter in the delivery postcode.


I would like to change my contact and address details. How do I do that?

Simply sign into your account in the top right hand corner and select the “Account” link also in the top right hand corner.

Once in your account, to change your contact name, email or password, click on the link “Account Settings”. If you’d like to change your billing or shipping address details, click on “Addresses”.


How do I get a copy of my receipt and/or invoice?

A copy of your tax invoice will be emailed with your order and can be downloaded online by logging back into your account and looking for the relevant order.


Do you take phone orders?

Yes we can take phone orders for an admin fee of $15 per order.


What are your payment options?

We accept credit card, afterpay and paypals.


Do you have any cancellation fees?

Yes we charge a cancellation fee of 5% for all credit card prepayments. This is to cover the unexpected costs of cancelled orders where a pre-payment was made via credit card. No cancellation fee applies for payments made via bank deposit or via cash.